Moving can feel like a lot, and we totally get it—there are always a few questions that come up along the way. That’s why we created this FAQ page: to provide you with the answers you need in one easy-to-access location.
You can easily place your order for eco-friendly moving box rentals using our Online booking form right on our website. Simply choose your package, pay for the damage deposit here first and select your preferred delivery and pickup dates, and fill out your contact details — booking takes just a few minutes!
The minimum order is 15 boxes except for the Custom package, which allows a minimum order of 6 boxes. This ensures you have enough boxes for a smooth, efficient move. There isn’t a strict maximum; whether you’re moving a small apartment or a large home or office, we can accommodate larger orders. Our team can help you determine the right quantity of boxes based on the size of your move, so you get exactly what you need without over-ordering.
Yes! You can modify your moving box rental after placing your order. Whether you need to adjust the number of boxes, change your delivery date, or update your pickup schedule, our team is happy to help. We recommend contacting us as soon as possible so we can accommodate your changes and ensure everything is ready for your move.
Yes! After you place your moving box rental, you will receive a confirmation email with all the details of your order. This includes your selected package, delivery and pickup dates, and any special instructions you provided. Having a confirmation ensures that your boxes are reserved and ready for your move.
Each of our moving boxes measures 27 × 17 × 13 inches (L × W × H), providing plenty of space for your belongings while remaining sturdy and easy to carry. These boxes are designed to fit together efficiently for transport and storage, making your move smoother and more organized.
The standard and minimum rental period is fourteen (14) days. If you require the equipment for a shorter period of time, you will still be charged for a fourteen (14) day period, regardless of whether the equipment is returned before the end of the rental period.
The cost of moving box rentals depends on the number of boxes you need and the rental period. Our pricing is transparent and designed to be affordable for both small and large moves.
For a detailed quote, simply select your package and delivery dates on our website, and it will calculate the total cost so you know exactly what to expect with no surprises
Taxes are not included in the listed price for our moving box rentals. Applicable taxes will be added at checkout, so you’ll see the full total before confirming your order. This ensures transparency while planning your move, so you know exactly what to expect.
Your credit card information is protected; we only see the last four digits. Upon checkout, a pre-authorization for the full amount is placed, but your card will only be charged once we confirm box availability and finalize your order.
We deliver within London, Ontario, for $10 standard local deliveries within London
deliveries within 50 km outside London of London for $25
This covers fuel, vehicle operation, and careful handling to ensure your boxes arrive safely and on time.
We handle every order with care, placing it exactly where you need. This fee reflects our commitment to reliable, professional service and transparent, upfront pricing.
We will have inspected, cleaned and sanitized all equipment with our eco-friendly cleaner before delivery. Upon pick up of the equipment, the Renter is not required to clean the equipment.
We do not offer packing services. Our service focuses on providing durable, eco-friendly moving boxes for your home or office move.
Each of our moving boxes is designed to be sturdy and durable, with a recommended maximum weight of 66 pounds per box.
This ensures your belongings are safely transported without damaging the boxes or making them difficult to carry. For heavier or bulky items, we recommend using multiple boxes or distributing the weight evenly.
Yes, this is compulsory before you are able to request a delivery or pickup time for our moving box rentals. We will place a $100 pre-authorization damage deposit on your credit card. This encourages renters to take good care of the equipment.
We use a damage deposit to ensure the safe return of our reusable moving boxes and accessories. It’s a temporary hold, not a charge, so no money is actually withdrawn from your credit card. Once everything is returned in good condition, the hold is released automatically. It’s a simple way to protect our equipment while keeping things easy for you.
We may reschedule delivery or pick-up if emergencies arise. We are not liable for delays caused by events outside our control (e.g., weather, road closures).
No tape or labels except the ones provided by Boxdash, placed only on the designated label area.
Replacement fees:
$125 per box
$150 per dolly
More than 48 hours before delivery: Refund minus 5% admin fee
Within 48 hours: No refund, but credit issued minus 5% admin fee
After delivery: No refund or credit
If you refuse pick-up, miss the appointment, or fail to schedule one:
You may be charged twice the daily rental rate for each extra day
Additional pick-up fees will apply
You may be charged full replacement fees if not resolved within 14 days
You may reach out to us at info@boxdash.ca